1. How do I get my login details(email and password)
  1. Login details is sent to the email used for registration ( check spam as well )
    Kindly contact the IT department through customer care if login details cannot be found on the registered email.
4.How do I access my dashboard

Ensure you login to the portal at https://www.portal.zylusgroup.com/login with the login details sent to your registered mail.

 

2. Why is my transaction rejected

Transactions can only be rejected by the account department for the following reasons;
1. If there are duplicate transactions, hence, send a transaction once and include the narration.
2. Ensure your payment evidence contains date of payment.

5.Why have I not recieved my receipt

This could be due to ;
1. Wrong email registered.
2. Wrong CID.
Kindly contact the IT department through customer care providing the CID and correct email.

3. Why is my dashboard not updated

This could be due to;

1. Your payment evidence does not contain date of payment,Zylus account number and bank paid into

2. Your transaction has not been confirmed by the account department (takes about 48 hours to be processed)

Note: Please do not send a transaction multiple times, this could lead to rejection by the account department.

6. Why is my commission not paid or processed yet

This could be because of inconsistent bank details or wrong CID.

Kindly contact the IT department through the customer service and provide your consultant details (CID, updated bank details)

 
7. Why are my documents not sent (deed of agreement, CAC, R of O, ...)

1. Wrong email registered.
2. Wrong CID.
Kindly contact the IT department through customer care providing the CID and correct email.

9. Wrong name, mobile no, email inputed.

Kindly contact the IT department through customer care for corrections and updating on name, email address and mobile no

 
8. What should my naration entail

Your narration should include;

1. The month you are paying for

2. Email address payment should be assigned to (clients email)

3. In the case of USSD trasnfer include the bank details ( Zylus bank name, bank account number and date of payment )

10. Why have I not received my receipt

This could be due to ;
1. Wrong email registered.
2. Wrong CID.
Kindly contact the IT department through customer care providing the CID and correct email.

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